PTS Technologies boss Albert Loh has big plans to expand its business
of creating radio frequency identification tags, but the tight labour
market is restricting his ability to do so.
The firm, which employs six foreigners among
its 25 staff, has seen its per unit cost of labour rise by some 16 per
cent since 2010, largely due to higher foreign worker levies and more
expensive local workers.
And now that the Government has tightened foreign
worker quotas, Mr Loh expects costs to escalate further, as local
workers raise their salary expectations as they will be in even higher
demand.
PTS is in the process of expanding and
hiring more staff, and it is struggling to find locals willing to take
on the vacant roles.
He added that it is difficult for PTS to hire more
local workers at high salaries as the company cannot pass on the cost to
its customers, given the highly competitive market it is in.
'Thankfully I haven't hit my foreign worker quota yet, but I expect I will reach that level soon,' he said.
For now, the company is trying to change the way its
does business, so as to squeeze the most value out of its current
operations.
One way the company has tried to resolve its labour
challenges is by hiring older workers. There are now three at PTS, but
this has its limitations, he said.
'They are excellent workers. But they are not as
dexterous as younger workers, and so they are limited to certain jobs,'
said Mr Loh.
PTS has also been exploring various long-term
strategies to overcome its labour constraints, including relocating some
operations overseas, forming alliances or joint ventures with foreign
partners, and automating some processes.
The firm also recently acquired a licence to produce
medical devices. Entry into this high-value market will give it another
source of revenue, Mr Loh said.
'Over the past two years, this is what we have been
doing to deal with the increasing costs - innovating, finding creative
ways to expand our customer base and enter new markets.
'We have also tapped on a number of government
schemes to improve productivity. We'll continue to do all these things
as we try to survive.'
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